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Terms & Conditions

Last updated: June 2026

Welcome to DirectFromIsrael.com (“we”, “our”, “us”). By accessing or using our website, marketplace, or services, you agree to the following Terms & Conditions. Please read them carefully. If you do not agree, you may not use our site.

 

1. Overview of Our Service

DirectFromIsrael.com is an online marketplace that connects customers with independent Israeli vendors, artisans, and brands. Products are shipped directly from Israel by the individual vendors.

We act as a platform, not the manufacturer or seller of most items.

 

2. Eligibility

By using this site, you confirm that:

  • You are at least 18 years old

  • You have the legal authority to enter into this agreement

  • You will use the site in compliance with all applicable laws

 

3. Marketplace Model

DirectFromIsrael.com provides:

  • A platform for vendors to list and sell products

  • Secure checkout and payment processing

  • Customer support for order issues

Each vendor is responsible for:

  • Product quality

  • Packaging and shipping

  • Accurate product descriptions

  • Compliance with export/import laws

We may assist with disputes but are not liable for vendor actions.

 

4. Orders & Payments

When you place an order:

  • You authorize us to charge your payment method

  • You agree that some items may ship from different vendors in separate packages

  • Prices are listed in USD unless otherwise stated

  • Taxes, duties, or customs fees may apply depending on your country

We reserve the right to cancel or refuse any order at our discretion.

 

5. Shipping & Delivery

Products are shipped directly from Israel. Delivery times vary based on:

  • Vendor location

  • Product availability

  • International shipping conditions

  • Customs processing

We are not responsible for delays caused by customs, carriers, or external events.

 

6. Returns, Refunds & Cancellations

Policies may vary by vendor. In general:

  • Items must be returned in original condition

  • Certain items (e.g., food, cosmetics, personalized items) may be non‑returnable

  • Refunds are issued after the vendor confirms receipt and inspection

  • Shipping costs may be non‑refundable

If you need help, contact our support team and we will assist with the process.

 

7. Product Information

We strive for accuracy, but:

  • Colors may vary due to screen differences

  • Handmade items may have natural variations

  • Vendors are responsible for product descriptions

We do not guarantee that all information is error‑free.

 

8. Intellectual Property

All content on DirectFromIsrael.com — including text, images, logos, graphics, and design — is owned by us or our vendors and protected by copyright laws.

You may not:

  • Copy

  • Reproduce

  • Distribute

  • Modify

  • Use our content for commercial purposes

without written permission.

 

9. Prohibited Activities

You agree NOT to:

  • Use the site for fraudulent or illegal purposes

  • Interfere with the platform’s functionality

  • Attempt to access restricted areas or data

  • Upload harmful code or malware

  • Misuse vendor or customer information

Violations may result in account termination.

 

10. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages

  • We do not guarantee uninterrupted or error‑free service

  • We are not responsible for vendor actions, product defects, or shipping delays

Your use of the site is at your own risk.

 

11. Indemnification

You agree to indemnify and hold DirectFromIsrael.com harmless from any claims, losses, damages, or expenses arising from:

  • Your use of the site

  • Your violation of these Terms

  • Your interaction with vendors

 

12. Privacy

Your use of the site is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

 

13. Changes to These Terms

We may update these Terms at any time. Continued use of the site after changes means you accept the updated Terms.

 

14. Contact Information

If you have questions about these Terms, please contact us:

Email: directfromisrael.com@gmail.com Website: https://directfromisrael.com